Terms of Service

Effective Date: May 9, 2026 Last Updated: May 9, 2026

Welcome. These Terms of Service (“Terms”) govern your use of lorinsilva.com and any free or paid programs, services, products, or content offered through this website (“Services”). The website and Services are operated by Lorin Silva (“we,” “us,” or “our”), a California-based business.

By using this website, downloading a free resource, subscribing to our email list, scheduling a call, or purchasing a program or service, you agree to these Terms. If you do not agree, please do not use the website or Services.

1. Who Can Use the Website

You must be at least 18 years old and able to enter into a legally binding contract to use lorinsilva.com or purchase any Services.

If you are using the website on behalf of a business or organization, you represent that you have authority to bind that business or organization to these Terms.

2. The Services We Offer

We offer training programs, coaching, and done-for-you operations and virtual assistant services. Specific programs include The Uplevel and VA Career Explorer. We also publish content, free resources, and email content.

Each paid program or service has its own agreement, scope of work, or proposal that takes precedence over these Terms for that specific engagement. These Terms govern your general use of the website and any aspects not covered by a specific agreement.

3. Your Account and Information

If you create an account, register for a program, or submit a form, you agree to provide accurate and current information and to keep it updated.

You are responsible for maintaining the confidentiality of any login credentials and for all activity that happens under your account. Notify us immediately if you suspect unauthorized access.

4. Purchases, Payments, and Refunds

When you purchase a program or service, you authorize us (or our payment processor) to charge the payment method you provide for the full amount, including any applicable taxes and fees.

All sales are final unless otherwise stated in writing in your specific program agreement, sales page, or proposal. Digital programs, downloadable resources, and coaching engagements are generally non-refundable once delivered or accessed.

If a payment is declined or reversed, we may suspend or revoke your access to the Services until the matter is resolved.

For installment plans, you remain responsible for the full balance regardless of whether you continue using the program.

5. Intellectual Property

Everything on lorinsilva.com and inside our programs is our intellectual property or used with permission. This includes:

Written content, articles, and emails
Curriculum, lesson materials, and worksheets
Templates, tools, frameworks, and SOPs
Videos, audio, slides, and recordings
Logos, brand assets, photography, and graphics
Anything else created or curated by us

You may not copy, reproduce, distribute, sell, license, modify, or create derivative works from our content without written permission. You may not use our content to train AI models, build competing programs, or promote unrelated products or services.

Limited exceptions:

You may share publicly available content (blog posts, social media, free resources) with proper attribution
You may use materials inside a paid program for your own personal or business use as intended by the program

If we provide you a license for a specific use, the terms of that license control.

6. Your Content

If you submit content to us (form responses, emails, testimonials, work samples, comments in coaching sessions, anything), you grant us a non-exclusive, worldwide, royalty-free license to use that content for the purpose of delivering the Services, improving our offerings, and, with your consent, for marketing and educational purposes.

You represent that any content you submit is yours to share and does not violate the rights of any third party.

7. Acceptable Use

When using lorinsilva.com or the Services, you agree not to:

Use the website or Services for any unlawful purpose
Harass, threaten, or abuse us, our team, or other participants
Share login credentials or program access with anyone else
Scrape, copy, or reverse engineer any part of the website or program materials
Use AI systems or automated tools to copy, reproduce, or train on our content
Upload malicious code, attempt to disrupt the website, or bypass security measures
Misrepresent your identity or affiliation
Use the Services to compete with us or build a competing program

We reserve the right to suspend or terminate access for any violation, with or without notice, and without refund.

8. Free Resources and Lead Magnets

We offer free resources (PDFs, templates, guides) in exchange for your email address. By downloading a free resource, you agree to receive marketing emails from us. You can unsubscribe at any time. See our Privacy Policy for details.

Free resources are provided as-is. They are educational and informational only.

9. Testimonials, Results, and Disclaimers

Any testimonials, case studies, or results we share on the website or in marketing reflect the experience of specific clients or program participants. They are not guarantees of similar results for you.

We do not guarantee specific income, business growth, employment, client acquisition, or any other outcome from participating in our programs or working with us. Your results depend on your effort, your situation, your business, your team, and many factors outside our control.

The content on lorinsilva.com is for informational and educational purposes only. It is not legal, financial, tax, or business advice. Consult appropriate professionals before making decisions based on anything you read here.

10. AI-Assisted Content

We use AI tools (including Anthropic’s Claude) to assist with our writing, planning, and operations. All content we publish reflects our editorial judgment. We are responsible for what we publish, regardless of how it was created.

For more on how we handle your information when using AI tools, see our Privacy Policy.

11. Third-Party Links and Services

The website may link to third-party websites, tools, or services (for example, scheduling tools, payment processors, social media platforms). We are not responsible for the content, privacy practices, or terms of those third parties. Read their terms and policies before using them.

12. Limitation of Liability

To the maximum extent permitted by law, Lorin Silva and our team will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, the Services, or any content provided. This includes loss of profits, loss of data, loss of business opportunities, or business interruption.

Our total liability for any claim related to the website or Services will not exceed the amount you paid us in the twelve months before the claim arose, or one hundred dollars (whichever is greater).

Some jurisdictions do not allow limitations on certain damages. If that applies to you, the limitations above apply only to the extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Lorin Silva, our team, contractors, and partners from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your use of the website or Services, your violation of these Terms, or your violation of any third-party rights.

14. Termination

We may suspend or terminate your access to the website or Services at any time, with or without notice, for any reason, including violation of these Terms.

You may stop using the website at any time. If you have a paid engagement, termination terms are governed by your specific program agreement.

Sections that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, indemnification, governing law) will survive.

15. Force Majeure

We are not liable for delays or failures in performance caused by events beyond our reasonable control. This includes natural disasters, fires, acts of war or terrorism, government actions, pandemics, internet or service provider outages, third-party platform failures, or labor disputes. We will resume performance as soon as reasonably possible.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

If a dispute arises, you agree to first contact us in writing at lorinsilva.com/contact and try to resolve it informally. We will do the same.

If we cannot resolve the dispute within thirty days, any legal action must be brought in the state or federal courts located in San Diego, California. You consent to personal jurisdiction in those courts.

17. Electronic Communications

By using lorinsilva.com or our Services, you consent to receive communications from us electronically, including by email, through the website, or through the platforms we use to deliver our Services.

You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top. If the changes are significant, we will notify you by email or through a notice on the website.

Your continued use of the website after changes are posted means you accept the updated Terms.

19. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and any specific program or service agreement, are the entire agreement between you and us regarding the website and Services.

Severability. If any part of these Terms is found to be invalid or unenforceable, the rest will remain in effect.

No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign them in connection with a sale, merger, or transfer of the business.

Headings. Section headings are for convenience only. They do not affect interpretation.

20. Contact Us

Questions about these Terms?

By using lorinsilva.com or any of our Services, you confirm that you have read, understood, and agree to these Terms of Service.